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Privacy Policy / Data Processing

Privacy Policy

At Matetea ApS we prioritize data security and confidentiality very highly, because we know that it is of the highest priority for the critical consumer who shops online. At the same time, we want to give you the best possible experience when using our websites. Therefore, we collect some information that we use when you shop with us or visit our site.

This can be information about which pages you visit and which features you use. Below you can read more about the types of information we collect, what we use it for, and what rights you have as a consumer as a result of EU personal data legislation.


The chief data officer at matetea.eu is the director. Questions regarding personal data that the company stores on individuals can be obtained by contacting customer service at support@mateteashop.nl.


  • Name, address, telephone number, e-mail address and other information you may provide to us in connection with the creation of your profile and use of our service
  • Information on the purchase and delivery of goods and services, including product composition and purchase history
  • Information sent from your device when you use Matetea’s website or other, affiliated websites. These can be your device ID, device type, browser type, length of session you have had on our site, your geographical location, referral URLs, electronic addresses (eg IP and MAC address), terminal equipment and connection information, preferences and information regarding your use of Matetea’s site. This personal information is also collected via cookies, tracking urls, beacons, etc.


    When you place an order with Mateteashop.nl or sign up for our recommendations or Newsletter, you transfer personal data to us, which we make sure take good care of. When you move around our site, we also use cookies to track your activity on our site and on other third-party sites. Below you can read more about what personal data we collect, how we use your personal data, and what we use your personal data for.

    1. Processing and forwarding of orders

    Matetea ApS collects personal information in connection with purchases in order to process and forward your orders. Your personal information can be transferred to Matetea ApS' warehouse in Brabrand (Denmark) in connection with packaging and shipping of goods. In addition, your personal information is passed on to the external partners, which we use in connection with the, processing and shipment of your order. Finally, your information may be used in connection with the investigation of suspected fraud.

    We draw your attention to the fact that legislation and rules regarding the protection, processing and disclosure of personal data in some countries may deviate from the applicable rules in Denmark. By submitting your personal information, you agree that your information will be transferred to other countries on their terms.

    In order for us to deliver goods to you, we need your name, address and telephone number if you want delivery information by SMS.

    We also collect your e-mail address so that we can send you an order confirmation via e-mail and inform you when your order has been shipped. Likewise, your personal information will be used if you wish to return the items you have purchased from us.

    2. Marketing through email and through external affiliates

    We only use your personal information for marketing purposes if we have your consent, so that we may contact you with information about good offers, trends in time and other useful information that we believe will be relevant to you. You give your consent to this by saying "Yes thank you for offers and recommendations" in the payment process. If you have shopped with us before, we also use your purchase history to tailor content that can further enhance your user experience on the site.

    If you have signed up to receive our newsletter, Matetea ApS may pass on and receive customer and member information as well as information about your purchase with the aim of improving the shopping experience at Matetea ApS 'customers, as well as to improve and target that marketing, we will send to you.

    Matetea ApS processes personal data for marketing purposes in accordance with applicable law, including the requirement to obtain consent before sending electronic marketing and the use of personal data to make relevant, targeted marketing on third-party platforms that deals with, but is not necessarily limited to, Facebook and Google . We only use your personal data in this context if you have given your consent for us to use your purchase history for segmented marketing in accordance with this Privacy Policy and have agreed to receive recommendations and offers.

    If you regret having given us your consent and thus want us to remove your consent to appear in our database of e-mail addresses that we are authorized to use for marketing by external partners, you can do so at any time by to contact our customer service by phone or by email.

    If you wish to cancel your consent to marketing via e-mail, you can also unsubscribe from our newsletter.

    3. Marketing through cookies on our site and on third-party websites

    Mateteashop.nl uses cookies to give you the best possible experience when you visit our website, among other things for continuous improvements of the user experience on the site, based on the users' behavior.

    A cookie is a very small text file that is placed on your computer's hard drive, smartphone or other IT equipment. It makes it possible to recognize your computer / IP address and gather information about which pages and functions you visit.

    We also use cookies to target our marketing to suit your needs and to generate statistics on the use of our website. Cookies make it possible to recognize your computer / IP address and collect information about which pages and functions you visit.

    Some cookies are stored until you close your browser, while others are stored for a longer period of time.

    Mateteashop.nl also makes use of third-party cookies. A third-party cookie is a cookie that is placed by others than Mateteashop.nl itself, it can e.g. be other websites that offer content on our website, suppliers to some of our features on the website or analytics programs. Below you can see a list that contains some of the most important third-party cookies we use

    • Google Analytics
    • Facebook

    If you link further from Matetea ApS’ website to a third-party website, you must be aware that new cookies may be set, which Matetea ApS has no influence on. Here you must make sure that you familiarize yourself with the cookie policy of the given website.

    If you do not want us to set cookies on your computer at all, you must turn off cookies in your browser. However, you should be aware that in that case, there may be services and features that you can not use because they require cookies to remember the choices you make. You can follow the links below if you want instructions on deleting cookies from your browser.

    Guides for removing cookies via the browser settings:

    How to set your browser not to store cookies on your computer

    You should be aware that if you choose to turn off cookie storage in your browser, we can not give you an optimal user experience on our website.


    Click on "Anonymity"

    To clear cookies and cache, select "Remove all data from websites…".

    If you click on "Information", you can delete individual cookies.

    Remember to restart Safari after deleting the browser data.

    Internet Explorer

    To remove existing cookies:

    Click on 'Safety' in the command bar on the far right / 'Delete browsing history'. Check 'Preserve Favorites website data' and 'Cookies' / 'Delete' / 'OK'.

    To avoid storing cookies in the future:

    Click on 'Safety' in the command bar on the far right. Under 'InPrivate Browsing', check 'Do not collect data for use by InPrivate Filtering' / 'OK'.

    Mozilla Firefox

    To remove existing cookies:

    Click on 'Tools' in the menu bar / 'Options' / 'Privacy' / 'Remove individual cookies' / 'Remove All Cookies'.

    How to avoid storing cookies in the future:

    Click on 'Tools' in the menu bar / 'Options' / 'Privacy' / check 'Tell websites I do not want to be tracked'.

    Google Chrome

    To remove existing cookies:

    Click on the tool icon at the top of the menu bar / 'Tools' / 'Clear browsing data' / 'Empty the cache' and 'Delete cookies and other sites data'. and plugin data) / 'Clear browsing data'.

    How to avoid storing cookies in the future:

    Click on the 'Chrome menu' icon in the browser toolbar / Settings '/' Show advanced settings '/' Privacy '/' Content settings '/' Cookies '/' Block cookies by default '(Always block websites from storing data) and (Block third party cookies and websites).

    Google Analytics

    If you want to remove the possibility that we can track your activity on our site through Google Analytics, you can install the following plugin in your browser, provided by Google itself: https://tools.google.com/dlpage/gaoptout


    Once you have made a purchase on Mateteashop.nl and thus have transferred your personal information to us so that we can deliver the goods, we store your order information in our internal order system for five (5) financial years in accordance with the Accounting Act. The order information in the internal order system will not be encrypted and will not be passed on to third parties, unless you have given consent in the purchase process that your information may be used for marketing purposes for Mateteashop.nl.

    When we use cookies to track your activities on our site,


    If you would like us to update, change or delete personal information we have registered about you, if you do not wish to receive further inquiries from us via email or on third party websites, or if you have any questions about the above guidelines, please contact us at support@mateteashop.nl.


    Matetea ApS uses and stores the personal information you have provided to us in connection with your purchase for up to five years in accordance with applicable accounting legislation. In analytics tools like Google Analytics, we store information about your order and customer number for up to 50 months (approximately 4 years) according to the framework set up for storing information in the tool. The information is then deleted automatically.


    All matters and conflicts that may arise in connection with the use of the website are subject to Danish law in accordance with EU personal data law.


    We update our terms and conditions and personal data policy on an ongoing basis, as the EU's rules for personal data develop after 25 May 2018. To follow future changes to the terms of trade terms and personal data protection, you can stay updated on this page. Should there be major changes in the legislation that require us to contact the customers again, a link to this page will also be included as part of the communication.


    Last updated Oktober 22, 2020